Refund Policy
GENERATOR PRO
POWER YOU CAN TRUST.
Refund & Returns Policy
Clear information about return requests, refunds, and return shipping.
Our Return Policy
At Generator Pros, we want you to have a clear and straightforward shopping experience. If you need to return an order or request a refund, please review the information below and contact our support team before sending any item back.
Return Request Window
30 Days from Delivery
Contact us within 30 days of the delivery date to request a return. Return approval depends on the circumstances, the condition of the item, and applicable law. Please contact us before returning a product so we can explain the next steps.
1. Return Eligibility
To request a return, please provide your order details and explain the reason for the request. We will review the circumstances and confirm whether the item can be returned.
Depending on the product and reason for return, we may ask about the item's condition, included accessories, packaging, or other relevant details.
Please do not ship an item back until our support team has provided return instructions. This policy does not limit any rights you may have under applicable consumer protection laws.
2. How to Request a Return
1 Contact Our Support Team
Email [email protected] within 30 days of delivery.
2 Provide Your Order Information
Include your order number, the item you wish to return, and the reason for your request. Photos or other information may be requested when relevant.
3 Follow the Return Instructions
If your request is approved, our team will explain the return procedure and applicable shipping arrangements.
3. Return Shipping Costs
Return shipping costs depend on the reason for the return and the circumstances of the order.
- Changed your mind or ordered the wrong item: You may be responsible for return shipping costs, subject to the applicable policy and law.
- Item arrived damaged, defective, or incorrect: Please contact us promptly with your order number and relevant photos. We will review the issue and explain the appropriate resolution and shipping arrangements.
- Other circumstances: Our support team will confirm any applicable return shipping costs before you send the item back.
Please wait for our instructions before paying for return shipping or arranging a shipment.
4. Refunds
Once a return is approved and any required inspection is completed, we will notify you of the refund decision.
Approved refunds will generally be issued to the original payment method where possible. The time it takes for the funds to appear may depend on your payment provider or financial institution.
Any applicable shipping charges, deductions, or other adjustments will be explained as part of the return process, subject to applicable law.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, appears defective, or contains an incorrect item, please contact us as soon as reasonably possible.
Include your order number and a description of the problem. Photos of the item and its packaging may help us assess the issue. We will review your request and advise you of the available next steps.
6. Order Cancellations
If you need to cancel an order, contact us as soon as possible and include your order number. Cancellation may depend on whether the order has already been processed or shipped. If it has shipped, our return policy may apply.
Need Help with a Return?
Our customer support team can help you understand the return process.
Email Customer SupportPhone: +1 (938) 209-0356
Monday–Friday, 9:00 AM–6:00 PM EST
GENERATOR PRO
POWER YOU CAN TRUST.