Frequently Asked Questions

Answers to the questions we receive most often about orders, delivery and returns.

Where do you ship?

We currently ship within the United States only. Shipping availability may depend on the product and destination.

How much does shipping cost?

Eligible U.S. orders ship free. If an order is not eligible for free shipping, any charge is shown before checkout is completed.

How long does delivery take?

Estimated delivery is 7–15 business days after your order ships. Processing time happens before shipment and is separate from delivery time. Delivery estimates are not guaranteed dates.

How do I track my order?

When tracking is available, it is provided after dispatch. Tracking updates can take some time to appear with the carrier.

What is your return policy?

You can request a return within 30 days of delivery. Please contact us before sending anything back so we can confirm eligibility and explain the next steps. See our Return Policy for details.

How do I contact support?

Email [email protected] or call +1 (938) 209-0356, Monday–Friday, 9:00 AM–6:00 PM EST. For order questions, include your order number.