Privacy Policy
GENERATOR PRO
POWER YOU CAN TRUST.
Privacy Policy
How we collect, use, and protect personal information.
Your Privacy Matters
This Privacy Policy explains how Generator Pros handles personal information when you visit our online store, contact us, or place an order. The information we collect depends on how you interact with our store and which services are enabled.
1. Information We May Collect
Depending on your interaction with our store, we may collect the following categories of information:
- Contact information: your name, email address, phone number, and shipping or billing address.
- Order information: products purchased, order details, delivery information, and return or customer support requests.
- Payment information: payment status and transaction details made available to us by the payment provider. Full payment card details may be handled directly by the payment processor rather than stored by our store.
- Communications: information you provide when contacting customer support.
- Technical information: information such as device, browser, IP address, and website usage data where collected through the store or enabled technologies.
We aim to collect only information relevant to operating the store, fulfilling orders, providing support, and meeting applicable legal requirements.
2. How We Use Information
Personal information may be used, as applicable, to:
- Process orders and arrange delivery.
- Process payments, refunds, and return requests.
- Respond to questions and provide customer support.
- Send order confirmations, shipping updates, and other service-related communications.
- Maintain store security, prevent fraud, and identify unauthorized activity.
- Improve store operations and understand website performance where analytics tools are used.
- Meet legal, accounting, tax, and regulatory obligations.
- Send marketing communications where permitted and, when required, with your consent.
3. Cookies and Similar Technologies
Our store or its service providers may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping sessions, measure performance, or support advertising where enabled.
The specific technologies used depend on the store configuration and any third-party services enabled. You may be able to manage cookies through your browser settings or through consent controls provided on the website.
Disabling certain cookies may affect some store functions. Where required by law, consent will be requested before using non-essential cookies or similar technologies.
4. How Information May Be Shared
We may share relevant information with service providers when necessary to operate the store and fulfill your requests. Depending on the services enabled, these providers may include:
- E-commerce platform and website hosting providers.
- Payment processors and fraud-prevention providers.
- Shipping, delivery, and logistics providers.
- Customer support and communication services.
- Analytics or advertising service providers, if enabled.
- Professional advisers, regulators, or authorities where disclosure is legally required or permitted.
We do not authorize service providers receiving information on our behalf to use it for purposes unrelated to their services, subject to the applicable arrangements and law.
5. Advertising and Analytics
If analytics or advertising tools are enabled on our store, they may collect information about website interactions or use cookies and similar technologies to measure visits, understand performance, or support relevant advertising.
The tools used and the information shared depend on the services configured for the store. Where required by applicable law, we will provide relevant notices and obtain consent before enabling technologies that require it.
You can review available cookie controls and any privacy choices provided by the relevant service providers.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, dispute resolution, security, and legal or accounting obligations.
Retention periods depend on the type of information, why it was collected, and applicable legal requirements. Information may be deleted, anonymized, or securely disposed of when it is no longer needed, subject to those requirements.
7. Data Security
We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, or alteration.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should take care to protect your email account, devices, and order information.
8. Your Privacy Rights
Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing.
You may also have the right to withdraw consent where processing is based on consent, opt out of certain marketing communications, or exercise other rights provided by applicable privacy laws.
To submit a privacy request, contact us using the details below. We may need to verify your identity before responding. We will handle requests in accordance with applicable law.
9. Children's Privacy
Our store is intended for general consumers and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 in violation of applicable law.
If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate steps where required.
10. Third-Party Websites and Services
Our website may link to third-party websites or use third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information directly to those services.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our store, services, legal requirements, or data practices. Any revised version will be published on this page with an updated effective date where appropriate.
Questions About Your Privacy?
Contact Generator Pros if you have questions about this policy or wish to submit a privacy request.
Email Customer SupportPhone: +1 (938) 209-0356
Generator Pros
3032 E Commercial Blvd #124
Fort Lauderdale, Florida 33308
United States
GENERATOR PRO
POWER YOU CAN TRUST.